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Urgent Requirement For WFM Executive

Keywords / Skills : Mis, Advanced , ExcelReporting, Macros, WFM

2 - 4 years
Posted: 2019-09-28

Job Description
Prepares daily reports on advisors attendance.  Must be proficient and have working knowledge in Excel and Advanced Excel, Macros etc.  Reconciles attendance daily with employee timesheets against schedule and time in/time out reporting.  Manages changes to scheduling to ensure adequate daily resource coverage.  Communicate with management and operations team to ensure compliance with company standards.  Maintain running report of attendance incidents.  Ensures hours are accurately accumulated and categorized in a format compatible with company and department payroll procedures.  Monitor attendance and schedule adherence along with login hour’s adherence.  Processes management requests for modifications of scheduling events (meetings/training, etc.).  Use accuracy of schedule measurements for continuous improvement, including making recommendations to improve scheduling efficiency and team member satisfaction.  Provides analytical support for special projects.  Collaborate with Fulfilment Operations Department Management on identifying opportunities to further optimize our workforce.  Communicates and work with staff members, management and Human Resources.  1.5 to 2 Years’ experience in Workforce Management, preferably in BPO with at least 150 employees.  Bachelor degree preferred, or 2 plus years relevant work experience.  Experience with Workforce Management software (scheduling, performance tracking, reporting)  Demonstrated strong analytical skills, with emphasis on forecasting.  Ability to be highly organized with an emphasis on accuracy and timeliness.  Ability to organize information and have attention to detail and accurately follow procedures.  Ability to effectively communicate orally and in writing with co-workers, management team, other Departments, vendors, and outside agencies, including being sensitive to professional ethics.  Ability to sit the entire work day viewing a computer monitor.  Ability to work occasionally evenings and weekends to meet deadlines

About Company

India's first comprehensive online megastore, bigbasket.com, brings a whopping 20000+ products with more than 1000 brands, to over 4 million happy customers.They deliver to 25 cities across India and maintain excellent delivery times.
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