Meticulously helping the hotel meet its sales targets, leading the team and responsible for dining room service quality and guest satisfaction
Responsible for watching over guests throughout the meal and using the knowledge of food and wine to stimulate and orient the sale of menu items.
Organizing and coordinating table service and leading the dining room team.
Ensuring affective planning and successfully organizes various areas of operations; optimize available resources to ensure smooth operations
Accountable for preparation of weekly and monthly roaster and planning daily inventory, beverage inventory and monthly inventory
Seamlessly coordinating the complete arrangements for VIP arrivals
Ensure adherence to international standards in the organization in accordance with guidelines; ensured that procedures and policies are complied with by entire staff
Proficient in understanding customer queries and handled them affectionately and sorted out their grievances and queries with a keen eye on overall profitability of operations
Work toward highest levels of customer satisfaction as indicated through feedbacks
Responsible for maintaining cordial relations with large corporate clients to assure satisfactory service and speedy problem solving
Efficiently handle front office relations to ensure proper information management and service standards
Always undertake health safety measures in the whole F&B management process