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Urgent Requirement For Customer Experience Specialist

Keywords / Skills : Customer Service Representative , Customer Service, Customer Service Executive (Non-voice), Non Voice Bpo

0 - 4 years
Posted: 2019-06-23

Job Description
 Take and engage chats to prospective customers in designated market area to qualify leads and explain type of
service or product offered.
 Respond to multiple inbound chats; gather and verify required information as appropriate.
 Quote prices and encourages customers to buy.
 Secures and places orders with others for filling and arranges delivery date.
 Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
 Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer
problems. Prepare report on sales activities - Sales Tracker.



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