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Urgent requirement for Collection Manager-Banking Outbound Collections-Chennai-CTC Upto 15L

Keywords / Skills : collection manager, outbound collections, analytical skill, collection strategy, Recovery, Recovery Management

6 - 11 years
Posted: 2019-02-25

Banking/Accounting/Financial Services
Banking, Insurance & Financial Services
Any graduate
Posted On
25th Feb 2019
Job Description
Should be a Graduate / Post Graduate with 5 years of experience in managing collection

strategy / frontline collections in any bank or NBFC.

• Strong knowledge and understanding of banking products and collection processes.

• Strong analytical skills – Data crunching, interpretation and ability to take instant decisions

to improve collections.

• Good interpersonal skills.

Role Description

The person will be responsible for executing collections strategy and will be required to:

• Prepare the strategy matrix to be followed for collections pool including revisiting strategy as

per AOP plan requirements.

• Prepare and define the monthly targets for the ARS assisted team in-line with the AOP plan

for the month.

• Optimize the collection efforts to achieve / exceed AOP plans.

• Prepare and publish the daily MIS depicting end to end tracking of accounts from signup till

final money collection and highlight trends on key parameters to track progress.

• Prepare the deck for the everyday scrum highlighting key areas for focus and conduct the

scrum between the CIS Business and the ARS assisted channel.

• Engage with the lender team to check if the funnel flow is on track on a daily basis and

highlight exceptions if any for immediate resolution.

• Track the collection team on a daily basis to evaluate if the defined strategy is being

implemented on the floor and highlight gaps if any.

• Engage with the collections manager to understand the ground realities of the portfolio and

jointly take decisions to improve collections on a day to day basis.

• Defining timely tactical interventions for portfolio as and when required.

• Provide inputs to technology and product team for process changes, tech enhancements to

make the process more customer friendly and straight through.

• Operate as the point of contact for any and all matters between the CIS business team and

the ARS assisted channel.

Key Result Area

• Enable the ARS assisted channel to deliver against set collection targets month on month.

About Company

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