2Coms Consulting Pvt Ltd. Edujobs Academy Pvt Ltd is a 100% subsidiary and the training wing of 2COMS Consulting Pvt. Ltd. We are focused in generating employability and hence all the programs are designed to create and facilitate employment. Our aim is to create employable talent, productive from "DAY ZERO"...! JobsAcademy being the training wing of 2COMS has got its rich array of clients in various domains.
"Process Associate","Senior Process Associate","Customer Service Executive","CSR",Calling,"Voice Process","Excellent Communication Skill","Inbound Calls","Outbound Calls","Tele-Caller","Telecaller","Tele-Calling",Telecalling,"Tele marketing executive
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases