Let me take this opportunity to introduce Magna Infotech Pvt. Ltd. We are one of the most dynamic and fast growing IT Staffing, Development and Solutions Company in India. Spread across 7 Different locations Magna always responded to the ever-changing business dynamics & stood the test of time for the last 14 years in India, US. Today we are one of the top 3 IT consulting and Technical Staffing Organization in India. Aiming high to scale dizzier heights. We at Magna Infotech are looking for aggressive and focused individuals to come and join us in our Journey of Success & I think you fit the bill. We have an opening in our organization, which is just right for you. It is a permanent Employment with Magna Infotech and you will be working for our client, for more information on our organization feel free to log on to www.magna.in. I am sure we will meet your expectations and together we will move towards a magnificent future
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases