Ecentric Solutions Pvt. Ltd. Since its inception in 2002, eCentric solutions private limited has grown phenomenally from a specialist in software development and support into an end-to-end IT solutions provider for Government of India, US Government and Fortune 500 companies. eCentric is primarily focused on e-governance projects in India that are growing at a triple digit growth rate every year and off-shoring solutions ranging from strategy consulting, business analysis, project management, software development, software implementation, maintenance and support
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases