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Urgent Opening - Team Leader- Telecaller (Malad location)

Keywords / Skills : Team Leader, Team handling, Group leader, Team manager

1 - 6 years
Posted: 2018-09-14

Nationality
India
Industry
ITES/BPO
Telecom
Dotcom/Internet/E-commerce
Any
Function
Customer Service/ Call Centre/ BPO
Telecom/ ISP
Role
Customer Service Executive (Non-voice)
Team Leader
Trainee/ Management Trainee
Telesales Executive
Education
Any graduate
Posted On
14th Sep 2018
Job Description
Manage and expand the calling team and support them for having smooth communications.

2. Have training sessions (one to one as well as in groups) for upgrading the skills of the calling team.

3. Coordination between Top management, team and if required with customers also.

4. To prepare monthly, quarterly, half yearly and annual MIS reports and submit to the management.

5. Proactive planning and initiative in all areas for development. Do certain calls to customers on regular basis so that your skills remain sharpened.



About Company

We Jay Ambe Overseas Services specialize in selection and placement of qualified, skilled, semi-skilled and unskilled personnel catering to Segments like Oil & Gas, Petrochemicals, Power Plants, Civil Constructions, Hospitality, Manufacturing and other segments.
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