IINFOCOMM is a global provider of innovative consulting, technology, and outsourcing services. We pride ourselves on delivering quantifiable value to our customers and exceeding their expectations. We understand industry pain points, and deliver solutions that leverage the process knowledge of our consultants. Our services are broad based and include business process improvement, analytical services, ERP implementations, global roll-outs, E-business solutions, upgrades, testing, as well as application management, and infrastructure support.
Our Delivery Model delivers value for customers via accelerated implementations and reduced costs. We have customer focused on-site and near site consultants who are augmented by an offshore development center. Our Methodology and Delivery processes ensure that customer requirements are met and projects delivered on time. Our consultants have an excellent industry and consulting experience that enables them to make our customers more competitive.
We partner with leading technology companies to maximize the value we bring to our customers. We stay abreast of the latest advances of our partners so that our customers can continually benefit from these.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases