NOTE: Only female can apply. Should have exp. of min. 1 yr in back office in Quotations, Po Preparation / Telephonic appointments with clients / follow ups for Payments, Job status etc. Knowledge & Experience from Advertising Line will be preferred & also be from South Kolkata for less travelling issue.
Position- Back Office Executive Location- Newalipure Exp. - Min. 1 yr in back office Salary - Max. upto 15 k
Interested candidate can call as soon as possible: Priti Ahuja 7980466522
Desired Candidate Profile Please refer to the Job description above
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases