Job Description: 1. Understand & track UK Payroll related queries received from Internal teams and affiliates as well. 2. Ensure timely interaction with affiliates for query resolution . 3. Proactively keep the teams posted about progress of query resolution 4. Engage in HMRC calls as and when required. 5. Collating required data from teams or affiliate 6. Ensure timely updation of trackers by self and teams to facilitate accurate and timely release of metrics. 2 SLA adherence, Responsiveness and Knowledge Repository 7. Liaise with affiliate to ensure payroll processing SLAs are complied with by them. 8. Raise proactive flags in case of likely delays and follow escalation route to avoid last minute surprises. 9. Self updation on regular updates/changes from HMRC. 10. Driving process controls where required.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases