Urgent opening in Payment & services company For customer service executive.
Job Location: - Vikhroli (near station) CTC: - 2 to 2.5 Work Days: - 06 days Designation: - Customer service Executive Experience: - Minimum 01 year Qualification: - Any Graduate Job Description:- â¢ Resolving customer queries received through email and calls. â¢ Assisting customer with product. â¢ Advising about product feature. â¢ Taking notes of conversations with customers. Should have basic knowledge about Word, excel.
Interested call on 07700999803 OR Share your c.v on [HIDDEN TEXT]
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases