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Urgent Opening in Chennai for service Desk on 2nd September for leading IT/MNC

Keywords / Skills : mac and ( support or trouble or helpdesk or servicedesk or configure or configuration or administration or administrator or admn or admin or desk or ITSM or itil )

1 - 4 years
Posted: 2018-09-20

Industry
ITES/BPO
IT/ Computers - Software
Function
IT
Role
Technical Support Engineer
Posted On
20th Sep 2018
Job Description
· Serving as the first point of contact for customers seeking technical assistance over the phone or email

· Performing remote troubleshooting through diagnostic techniques and pertinent questions

· Determining the best solution based on the issue and details provided by customers

· Walk the customer through the problem-solving process

· Direct unresolved issues to the next level of support personnel

· Provide accurate information on IT products or services

· Record events and problems and their resolution in logs

· Follow-up and update customer status and information

· Pass on any feedback or suggestions by customers to the appropriate internal team

· Identify and suggest possible improvements on procedures

· Proven experience as a help desk technician or other customer support role

· Experience in supporting MAC issues/users

· Tech savvy with working knowledge of office automation products, databases and remote control

· Good understanding of computer systems, mobile devices and other tech products

· Ability to diagnose and resolve basic technical issues.

· Experience in supporting user account related issues.

· Proficiency in English

· Excellent communication skills

· Customer-oriented and cool-tempered

About Company

2COMS consulting Private Ltd. started operations in 1999 as a recruitment and staffing solutions company and since then has been successful in placing 5000+ candidates in the top IT and ITES companies.

2COMS has come a long way in a short time span of 6 years, expanding its business from Calcutta to other hubs and increasing its network ever since. At present, 2Coms has offices in Calcutta, Pune, Hyderabad, Siliguri, Guwhati, Jamshedpur and Bhubaneshwar propelled by a team of 60 trained consultants having the right combination of expertise and passion for achieving results making them deliver their best and achieving managerial excellence.

2COMS focuses on verticals like KPO / BPO / IT / Insurance, Banking and Finance / Telecom and Retail Pharma / Sales.

2COMS offers its clients end to end recruitment solutions tailor made to suit all kinds of manpower requirements.

Since its inception, 2COMS, with its domain expertise, enhanced business performance combined by focused insight and innovation, has gained a sound reputation amongst companies in businesses across all industries.

By Formulating effective strategies, we have gained a sound reputation of a premier staffing and recruiting Company, enabling us to attain the leading position in the industry. We are the preferred recruitment partners tomost of our clients. 2COMS efficiently services large-scale recruitment needs of its clients by its focused and integrated approach of flexibility, effective strategy, business expertise and powerful research capabilities.
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