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Urgent opening for "BMC Remedy" with an MNC Client Capegemini for Bangalore location and its C2h pos

Keywords / Skills : BMC Remedy Itsm, "itsm developer", "cmdb"

3 - 5 years
Posted: 2019-06-26

IT/Computers - Software
Software Engineer/ Programmer
Posted On
26th Jun 2019
Job Description
Customizing the ITSM applications as requested by the clients

4. LDAP, Email and Web service Based integrations.

5. Creating Service Requests (SRM) including Advance Interface Forms.

6. Configure and rebrand DWP and SmartIT

7. Create reports using BMC Remedy Smart Reporting

8. Configuring Asset Management and uploading the Assets by creating Datasets and Reconciliation jobs in CMDB

9. Worked with BTOM and ADDM teams for integration with Remedy

10. Supporting & Troubleshooting the issues after post implementation

11. Preparing Functional Specification Document, User Acceptance Test Document, User guide, Admin Manuals

12. Requirement gathering and providing best practices of ITIL

13. Trained rookies on ITSM and ARS development.

About Company

Crown is a global IT solutions & services company providing technology consulting, talent sourcing, and human resource management solutions to Fortune 1000 companies, with a strong domain focus. These solutions are vertically integrated and delivered through a client intensive relationship based engagement & global delivery model.

Established in 2002, Crown Solution is headquartered in Chennai, India with nationwide branch offices and subsidiaries in Singapore and Australia. Crown builds, manages and supports a wide range of highly scalable and flexible business functions, supplying cost-effective, quick turnaround solutions for our customers.

Crown’s resourcing solutions include contingent staffing, talent sourcing, managed services programs, vendor management systems and recruitment process outsourcing. Human Resource management solutions comprise the payroll and end to end post recruitment lifecycle management services.

Crown is an ISO 9001:2008 QMS (Quality Management System) standards compliant certified organization keeping track of processes, deliverable quality, performance metrics and customer satisfaction indexes. It provides a platform for continual performance improvement.
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