We are pleased to invite you to apply for "TrendMicro/ McAfee/ Symantec for Noida/ Chennai".
Exp:4+ years Job Location:Noida/Chennai
job Description: McAfee Anti-Virus/ Trend Micro Deep Security/ Symantec Endpoint Protection and Disk Encryption 1. Perform day today Administration, Management, Monitoring and troubleshooting activities of Antivirus and Disk Encryption Solution. 2. Analyzing Antivirus logs to identify potential virus outbreak situations. 3. Ensuring update to date pattern file of Antivirus. Ensure compliance to achieve maximum number of active Agents. 4. Ensuring Antivirus agent and Endpoint disk encryption agent is installed with new Laptop and desktops. Willing to work on 24/7 operations.
Total exp: Relevant exp : Notice Period: Current CTC: Expected CTC: Current payroll company: Current location: Passport number:
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases