Techcraft is a platform exclusively dedicated for training and recruitment.Here you can learn skills and get a good career opportunity. We also provide recruitment and training services to corporate and cater their specific needs in their specific domains. Techcraft is a brand of Kate Education and Consultancy Services Pvt. Ltd.We are based in Pune, Maharashtra and currently cater clients all over India.We are young and growing organisation.
Job Portal Services Online Training Corporate Recruitment
Vision To become one of the widely used platform for training and recruitment.
Mission To help every single individual to learn skills and boost his/her career.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases