Career Point Placement Services has been successfully involved in recruiting top quality professionals for its clients in the FMCG, Consumer Durables, Insurance, Telecom, Pharama, Manufacturing, Banking,Education and the retailing industries, since its inception in 2009.
Prior to becoming recruitment consultants each of our senior consultants was successful professionals with years of experience with reputed organizations. Our entire team is selected carefully keeping in mind the competency and background required, to serve our clients and candidates in the most professional manner. In addition to our consultants we have an in house research department with sole responsibility to provide our recruiters with a constant flair of qualified candidates. Our expert researchers are trained to utilize multiple search method in sourcing exceptional hard to find executives who meet and exceed client criteria.
Our integrated search process comprises the following steps: In depth face- to- face interviews. Candidates’ profiles along with insightful consultant comments. Facilitating the client-candidate meetings. Extensive reference checks. Involvement in negotiations.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases