Technical Support Associate - IT Service Desk (International Voice Process) Work Location: Sarjapura Road / Electronic City Experience : 6months - 4years in Technical Support Cab facility : Both ways Salary : Upto 3.6LPA Shifts : Should be flexible.
Job description :
Technical Voice Process Need to solve the technical queries of the customers over calls
Please carry a voter ID card and update CV
Interested candidates may contact : Ananya - 9916686605 or can email me at : [HIDDEN TEXT]
Desired Candidate Profile Please refer to the Job description above
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases