Huge opening for Team Leader Operations for Ecommerce Domain
Languages Known : English and Hindi (mandatory)
Only Female candidate Ecommerce experienced will be preferred. Criteria : Min 1.5 years of experience as a Team leader on papers. Should know his KPI/KRA/Matrix/SLA/Attrition Percentage/Shrinkage Percentage. Should have handled a team of min 10 Members Team. Should have worked in voice process. Should have good communication skills. Should a min 10+2
Shifts : Should be flexible with rotational shifts Salary : Upto 4.5 LPA Cab facility : Both ways
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases