Provide leadership role in diesel shed and technical guidance to Sr Technicians and different teams engaged in maintenance of 4500 HP and 6000 HP locomotives. The Maintenance Manager will be responsible to plan and execute all work to achieve best performance levels. The Maintenance Manager will ensure that all the activities being performed under scheduled, unscheduled maintenance including heavy maintenance and Wreck Repair of locomotives are as per laid down procedure and practices, within timelines, cost and quality including documentation and sign off. Ensure all work performed follow safe and environment friendly practices. Responsible for compliance with local regulations and specific local customer safety policies in the entire shed.
Bachelors in Engineering or applicable technical training with 12+ years applicable operations experience in maintenance of Locomotives, and/or transportation/rolling stock equipment. Willingness to work in 24x7 operations - different shifts, various days. Experience/exposure to IT tools for the purposes of planning and executing work. Ability lead teams in a shop environment. Good communication skills with aptitude for managing teams & multiple functional stakeholders. Prior experience in the Locomotive transportation industry.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases