Keywords / Skills : • Answers questions from clients • collect dates from education centers • Finds ways to sell products in the face of a down market • Researches client base to find new types of datas and make sure for taking admission.
ARG ACADEMY a unit of Sagplan Consulting Pvt. Ltd. Journalism & Mass Communication, Law, Education, Engineering Technology & Applied Sciences, Hospitality & Tourism Management, Agriculture & Horticulture, Medical & Paramedical Sciences, Research etc
KEY RESPONSIBILITES: o Answers incoming customer calls/chats with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call or chat. KNOWLEDGE AND SKILLS: o Excellent communication skills
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases