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Urgent Opening for Process Trainer (Eng & Hindi) - Shivajinagar

Keywords / Skills : Process Trainer, Process Training, Voice & Accent Trainer

Posted: 2019-01-10

Industry
Recruitment/Staffing/RPO
Function
Customer Service/ Call Centre/ BPO
Role
Voice & Accent Trainer
Posted On
10th Jan 2019
Job Ref code
281218007201
Job Description
Hi,
Greetings from 2Coms Consulting Pvt Ltd,

Opening for Process Trainer in Banking / Ecommerce domain
Languages required : English and Hindi (mandatory)
Shift : Day shift

Job role and responsibilities :

MANAGEMENT SKILLS
Supervise trainees during OJT
Working on live tickets \taking calls to understand the business challenges
Side barge and monitoring calls and providing detailed feedback for the same
Weekly dip check on new updates
Management of daily reports

TRAINING SKILLS
Provided training to new employees on process knowledge
Helping rainees during OJT
Conducting Mock Calls
Analysing the batch through daily assessments
Conducting Refresher training for BQ associates

Min 2 years of experience as Process Trainer on papers
Job location : Shivajinagar
Salary : Upto 5 LPA

Contact person : Ananya - 9916686605
or can email me your cv at : [HIDDEN TEXT]

Thanks and Regards,
Ananya (Sr HR)
2Coms Consulting Pvt Ltd. Desired Candidate Profile
Please refer to the Job description above

About Company

2Coms Consulting Pvt Ltd. 2Coms Consulting Pvt Ltd.
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