We are currently hiring for the position of L1 Support profile for for a leading MNC!!
Role: IT Servicedesk Need to provide IT solutions to clients via calls,emails,chat. Experience : 2 to 5 years of relevant experience
Primary roles and responsibility:
Excellent Communication skills (Verbal and Written) Supporting international (Europe) clients over the phone or email or chat. Ability to understand incidents/problems quickly Function as first point of contact for incidents and service requests from end users. Good documentation skills Co-ordination with L2/L3 teams.
Desired candidate: Should have excellent communication skills and relevant experience.
Eligibility Criteria : 1.Graduate (or) Post Graduate with (2 to 5 years) experience in any of the above mentioned skill sets can apply. 2.Should have good technical skill. 3.Minimum 15yrs of regular education (10th + 12th + 3 years Graduation) 4.Not more than 2 years of gap in Graduation or Employment. 5.Relieving letters from all the previous companies are mandatory. 6.Should be flexible to work in any shifts 7.Experienced in L1 -Support 8.Excellent Communication skills (Verbal and Written) 9.Good knowledge on ITIL framework 10.Ability to understand incidents/problems quickly 11. Good documentation skills 12. 2-5 Years of experience in Service Desk
If you are interested kindly send your resume along with with PAN card number in [HIDDEN TEXT] or call 8820516185
References are appreciated. Thanks & Regards Bidisha Hira Sr. HR Recruiter Mid Management - ITES 2COMS Consulting Pvt. Ltd. Desired Candidate Profile Please refer to the Job description above
2Coms Consulting Pvt Ltd. 2COMS is aÂ Human Supply ChainÂ company. With overÂ 2500+ employeesÂ and a Pan India Presence, we offer a suite of services coveringÂ Talent Management,Â Talent AcquisitionÂ andÂ Talent CreationÂ Solutions.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases