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Urgent Opening For L1 Support Profile IN Bangalore IN A Leading Mnc

Keywords / Skills : Technical support, IT Support, ITIL, incident management, incident

Posted: 2018-12-04

Technical Support Engineer
Posted On
4th Dec 2018
Job Ref code
Job Description
We are currently hiring for the position of L1 Support profile for for a leading MNC!!

Role: IT Servicedesk
Need to provide IT solutions to clients via calls,emails,chat.
Experience : 2 to 5 years of relevant experience

Primary roles and responsibility:

Excellent Communication skills (Verbal and Written)
Supporting international (Europe) clients over the phone or email or chat.
Ability to understand incidents/problems quickly
Function as first point of contact for incidents and service requests from end users.
Good documentation skills
Co-ordination with L2/L3 teams.

Desired candidate:
Should have excellent communication skills and relevant experience.

Eligibility Criteria :
1.Graduate (or) Post Graduate with (2 to 5 years) experience in any of the above mentioned skill sets can apply.
2.Should have good technical skill.
3.Minimum 15yrs of regular education (10th + 12th + 3 years Graduation)
4.Not more than 2 years of gap in Graduation or Employment.
5.Relieving letters from all the previous companies are mandatory.
6.Should be flexible to work in any shifts
7.Experienced in L1 -Support
8.Excellent Communication skills (Verbal and Written)
9.Good knowledge on ITIL framework
10.Ability to understand incidents/problems quickly
11. Good documentation skills
12. 2-5 Years of experience in Service Desk

If you are interested kindly send your resume along with with PAN card number in [HIDDEN TEXT] or call 8820516185

References are appreciated.
Thanks & Regards
Bidisha Hira
Sr. HR Recruiter
Mid Management - ITES
2COMS Consulting Pvt. Ltd. Desired Candidate Profile
Please refer to the Job description above

About Company

2Coms Consulting Pvt Ltd. 2COMS is a Human Supply Chain company. With over 2500+ employees and a Pan India Presence, we offer a suite of services covering Talent Management, Talent Acquisition and Talent Creation Solutions.
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