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Urgent Opening for IT Onsite Engineer at Silchar ( Assam )

Keywords / Skills : lan, Technical Support Engineer, service desk engineer, Desktop Support Engineer

Posted: 2018-12-04

Industry
Recruitment/Staffing/RPO
Function
IT
Role
Technical Support Engineer
Posted On
4th Dec 2018
Job Ref code
091118002117
Job Description
Job Title/ Designation : Onsite Engineer

Role
On call support for IT equipment

Reporting To
Cluster Lead

Work Location
Silchar ( Assam )

Business Areas
IT

Travel Required
In City

GOAL
On call support at Store / Office / Warehouse for devices like POS / Desktop / Laptop / Printers / Switch Routers etc.
Coordinate with HW vendor for repairing of IT devices
Coordination with ZONE and NW Team for Link related issue

KEY RESPONSIBILITY AREAS
On call support to Store/Office/Warehouse: Follow BMC Remedy and address calls assigned to him/her as per agreed SLA. Once call resolved, he/she need to provide all details in the portal before closing the call.
Vendor Management: Coordination with registered vendor for any IT device repair at SWO.
Preventive maintenance: Need to perform preventive maintenance quarterly or as required to maintain IT equipment dust free at SWO locations.
Projects: work on projects which are related to SWO and perform assigned job as per timeline.
Issue Reporting: Check and highlight to zone team in case any issue related to UPS, AC etc which causing damage to IT equipment.

WORKING RELATIONSHIPS
Working Relationships
Should maintain a good relationship with Store & WH Mangers. Head Cashiers at stores. ZONE Team, Vendors who are working for SWO HW Support

Experience Requirements
Overall Experience
1+ Years

Industry / Area / Domain
IT Infrastructure Support

Skills and Knowledge
Troubleshoot desktop and laptop issues and resolve.
Troubleshoot POS related issues.
Knowledge of LAN & WAN
Knowledge of Router and AP basic configuration and troubleshooting.
Knowledge on mail configuration
Should be able to install OS like Windows7/Windows10/ Linux etc

Qualification
Diploma in Hardware & Networking or above
Other Experience
Working knowledge of MS Office
Good communication skill

Share your updated resume at [HIDDEN TEXT]

Regard
Paulomi Karmakar
2Coms Consulting Pvt Ltd. Desired Candidate Profile
Please refer to the Job description above

About Company

2Coms Consulting Pvt Ltd. Retail Company
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