Hiring for a leading IT MNC @Kolkata and Bangalore with excellent communication skills and a vast experience in IT.
Job description: Communication: Should be comfortable in working in a voice support role. Has to be very good in Communication. Written and Spoken Has to be excellent in English communication with experience in UK process preferred Should be aware of sending business mails to clients Used to communicating with end users over the history of a ticket(optional) Should have experience in making users understand faults and errors in their systems and educate the same to the users(optional) Technical Skill (optional)
Complete MS office features and support specially Outlook. with experience in exchange server (required), POP3 and IMAP are optional Strong Knowledge related to Hardware troubleshooting required Strong Knowledge related to WINDOWS operating system (WIN 7 and WIN 10) is required Good analytical Skills Grasp in Networking understanding the concept of LAN/WAN Understanding of IP addressing Knowledge in Active Directory, Domain accounts How a domain password reset works Knowledge in Remote Troubleshooting Process oriented Advantage if similar experience in 24 x 7 IT Service Desk profile Experience in handling Clients Experience in handling office users
Interested applicants may contact Barsha @(7003861812) or ( [HIDDEN TEXT])
Warm Regards, Barsha Saha HR Recruiter 2COMS Consulting 7003861812 barsha.@2coms.com Desired Candidate Profile Please refer to the Job description above
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases