Urgent Opening For HR & Admin Executive/Manager "Delhi-based IT Company is looking to hire HR & Admin Executive/ Manager in Delhi to manage their clients. The candidate should have at least 1+ yearsâ experience in HR & Admin function at an IT or in the same industry. The person should have independently managed small team, work pressure and client relationships. â¢ Designation : HR & Admin â¢ Experience : 1 to 2 yrs â¢ No. Of Opening : 1 â¢ Salary : 12k to 15k P/M â¢ Location : Okhla Phase 1 â¢ Employment Type: Permanent Job, Full Time â¢ Notice Period : Immediate â¢ Qualification : Graduate or Post Graduate in any discipline with good command over written & spoken English
â¢ Reporting to : Reporting to Operations Head (Works) & Directors â¢ Supporting operations by managing managerial & supervisory staff of 20+ persons â¢ Updating company's HR policy framework with changing times and growing needs of the organization and its employees â¢ Maintain the work hierarchy & structure by updating job requirements and job descriptions for all positions â¢ Monitoring performance of employees and regularly appraising them of the same, with guidelines and roadmap for better performance â¢ Formulating an assessment & appraisal plan for employees on bi-annual and annual basis â¢ Preparing a training calendar for the employees of all levels based on their requirements â¢ Recruitment, Replacement and Retrenchment of employees across the board, as per Organizational requirements and needs â¢ Formulating, Implementing and Maintaining sound Housekeeping and Safety Practices within the works premises â¢ Maintaining joyful environment within organization by initiating employment engagement activities, * Key word:IT Recruitment Screening RPO Telephonic HR Interviewing Selection Social Networking Monthly Reports
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases