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Urgent Opening for Help Desk Executive – Export House-Navi Mumbai.

Keywords / Skills : "help desk", "It help desk, Technical support, Help desk analyst, Service desk, Desktop support

1 - 6 years
Posted: 2018-07-12

Industry
Import / Export
Function
IT
Role
Technical Support Engineer
Posted On
12th Jul 2018
Job Description
Main responsibilities:

Resolve helpdesk service calls using documented procedures.
Support IT staff members on support work.
Manage Help Desk responsibility and resource allocation to maintain 300 users in multiple locations.
Handle routine Help Desk calls to ensure timely resolution
Attend help desk calls in-person and through email,phone.
Handle Help Desk ticketing system through Track IT.
Solve routine issues and escalate complex issues based on priority.
Develop, execute and follow IT operational policies, standards and work instructions for IT support.
Ensure customer satisfaction through continuous status information.
Develop and manage internal and external support documentation.
Good Excellent of Excel
Strong communication and interpersonal skills, Proficiency in English.

Interested candidate send your resume to [HIDDEN TEXT] and call on 022-49856826

Thanks & Regards;
Harshada More.
Recruitment Associate
Tel: 022-49856826
[HIDDEN TEXT] /www.peshr.com



About Company

PES HR SERVICES IS A RECRUITMENT AND STAFFING COMPANY BUILT ON TRUST. THE COMPANY SERVICES SENIOR AND MID LEVEL POSITIONS ACROSS VERTICALS OF AEROSPACE, OIL AND GAS, FINANCE, INFORMATION TECHNOLOGY, EDUCATION AND OTHER AREAS. WE HAVE A TEAM OF 35 RECRUITMENT PROFESSIONALS BASED OUT OF OUR OFFICES IN MUMBAI. WE HAVE HANDLED ASSIGNMENTS PAN INDIA AND ACROSS THE WORLD.
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