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URGENT OPENING FOR CUSTOMER SERVICE EXECUTIVE WITH MANUFACTURING COMPANY

Keywords / Skills : Technical Support Executive ( voice)

0 - 1 years
Posted: 2018-10-30

Industry
Any
Function
Customer Service/ Call Centre/ BPO
Role
Technical Support Executive ( voice)
Posted On
30th Oct 2018
Job Description
EXCELLENT URGENT OPENING FOR CUSTOMER SERVICE EXECUTIVE WITH MANUFACTURING COMPANY

Please gothrough the job description & revert back with your updated cv on follow mail id or refer your friend who would be best suitable for this opening.

[HIDDEN TEXT]

Sameera
8459108857

Designation : CUSTOMER SERVICE EXECUTIVE

Location : Mahalaxmi

Salary Offered : Max upto 20,000/- (appropriate hike will be give on existing salary as per market standard)

Job Role:

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Close out or open call records


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