SMART BUSINESS & IT SOLUTIONS Give Your Business The Edge! Making IT work for your Business Smart Business & IT Solutions specializes in providing cost-effective IT solutions for Small and Medium sized Enterprise by leveraging the Microsoft stack of technologies, mobile platforms like Android and iOS, cloud platforms like Windows Azure & Amazon AWS and Zoho Suite of Products. Our team is equipped with the knowledge and skills to provide solutions to any IT needs of businesses in various industry verticals. Our focus at all times is business enablement by leveraging the latest technologies. Website: www.sbits.co
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases