1. Foreseeing the calendar and make sure every batch is ON with target number.
a. Communicate with Team leads for daily projection and achievement
b. Detailed enquiry feedback report discussion with Counselor, Having more clarity with each and every enquiry in Tentative list
c. Monitoring the status of enquiries – Mail, call, walk in – For every counselor on daily basis
d. Closely monitoring the individuals on their performance and provide assistance in terms of additional trainings, conversions etc
e. Compare the ratio of enquiries Vs Conversion for every counselor to support the team for better performance
f. Special focus on weaker counselors and propose corrective actions in the field of counselling and follow up.
g. Identify the best performer/product and encourage them to do more
h. Dynamic approach to full fill all product performance and individual performance of the team
2. Sales Operations Support:
a. Make sure offers, drafts, reply are appropriate for every candidates. Ensure regular audit with all counselor
b. Ensure effective counselling to candidate before registration on chartered body protocol, policy and process
c. Ensure the team update the status of enquiry , registered candidate details in software on a daily basis
d. Ensure all necessary post registration communication reaches the candidate by mail - on venue, training & exam date - time, exam policy and others
e. Candidate grievances – Cancellation, refund approval, results, transfer, certificates, EAR and other disputes
f. Constantly motivate team members so that each one contributes in their best possible way and work towards the sales target
g. Encourage positive and happy atmosphere in the work place
3. Enquiries Support:
a. Educating the Teams on new offer and new strategy to impliment the change in an effective manner
b. Identify the low enquiry and inform E-marketing Team. Ensure upcoming batch schedule promotion, timely offer promotion as per the location
c. Analysis on enquiry category vs conversion ratio and give inputs to E-marketing for quality leads.
4. Employee Training Coordination:
a. Product and Process induction given to new Employee and provide training and ensure effective conversions from them.
b. Visit Branch office for Audit in terms of training, Competitors Visit market analysis, Team co-ordination, File seggregation, System Audit etc
5. Batch Closing Activity:
a.Cross check and verify online template in line with id proof, Unit confirmation etc
b. Cross check with Accounts for the required registration amount to upload the names of the candidates
C. Ensure to achieve the batch target ( IOSH, IGC, HSW, FS & RA) at every closing
d. Ensure not to cancel any batches declared in the calendar
e. Keep a track of transfer candidates across the branches and ensure to register them accordingly
a. Cross check the candidates payment status of all the branches with Accounts and ensure to collect the entire payments of the candidates before the training ends.
b. Ensure nil outstanding with candidate fees.
c. Inform Accounts regarding the discontinued candidates, refund etc
c. Ensure the release of certificates to the candidates who cleared the payments after follow -up
a. Cross check and make ensure the reports like Daily Projection report,Daily sales report, Weekly registration report, E mail enquiry count, Master Database , ARR, Revenue details are submitted to HO in appropriate time.
b. Submit Call enquiry and Mail Enquiries report sent to candidates by individual counsellor
c. Maintain ARR report and ensure to make it to zero pending