Flywidus is leading online Travel Portal dealing in Air ticketing services for travellers at very economical prices. Facilities provided to clients are flawless and unmatched which is better than any other. Major international and domestic flights are under our domain at service of tourist. Flight booking, hotel booking, holiday packages and conference facilities are also provided by us."
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases