We are looking for network administrator who is having experience in plesk/WHM.
Candidate should possess minimum 1+ years of experience in plesk/WHM Good knowledge in Linux networking concepts & basic scripting knowledge required WebServer (Apacha/Nginx/litespeed) Administration MySQL Server Administration Familiar with cloudlinux Strong verbal and written communication skills and problem solving skills are required Willing to work in night shifts
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases