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Urgent Job opening for Quality Analyst in Bangalore from BPO only

Keywords / Skills : "Quality Analyst" or "QA"

2 - 5 years
Posted: 2019-08-28

Nationality
India
Industry
ITES/BPO
KPO/Research/Analytics
Function
Customer Service/Call Centre/BPO
Role
Quality Assurance Executive
Posted On
28th Aug 2019
Job Description
Should have minimum 1 year of experience as Quality Analyst in VOICE Process 

2) Should have basic knowledge in any one of the 7 QC Tools

3) Responsible for monitoring and auditing calls and giving feedbacks to the agents

4) Monitor and coach/ mentor agents on a daily, weekly, and monthly basis to achieve quality

improvements

5) Assist in developing and streamlining Quality procedures

6) Work closely with supervisors and quality team to develop agent and team specific action

and development plans

7) Maintain quality reports at agent /team /program level

8) Provide written/ verbal feedback [CSAT & Quality Monitoring] to agents and tracking agents

performance on all completed monitoring sessions Coordinate and facilitates call calibration

sessions

Desired Skills:

1) Should have experience in voice process

2) Should Be Process Oriented

3) Should be Good in Planning, Decision making and Data Handling

4) Should possess good Data Handling and Multi-Tasking Skills

5) Should be Detail oriented and have Strong organizational skills and Presentation skills

6) Good Time Management & Interpersonal skills

7) Team work & People Management skills
Key Skill(s)

About Company

BASK HR CONSULTING.
#114,Sri Balaji Mansion,Ashok Nagar Post,Brigade Road,1st Floor,Near ShowOff
ShowRoom,Bangalore:25.
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