Daily reviews With Team leaders in delivering the CAF to Activation as per the company targets
Interacting with Business teams daily to get their requirements in improving Tag utilization.
Improving of shifting efficiency by reviewing the team leaders on daily basis Reduction of Gross fault Rate, Repeat, by taking up the proactive steps by clearing the faulty Tag rectification & NE rehab.
Weekly reviews and evaluating on performance of vendors
Weekly Audits on material consumption CAPEX and OPEX.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases