Practice Jobs is one of the division of Kinsey Healthcare LLP human resource consulting firm headquartered in Baner, Pune. Practice Jobs creates the talent-driven strategies that help our clients to stay competitive in the marketplace in healthcare and IT.
We understand that every business has a unique set of challenges and opportunities. By leveraging our industry insights and expertise, and our experience in the Healthcare sector, we deliver the talent and solutions necessary to achieve each client’s specific goals. Our capability to deliver Healthcare talent and solutions spans across Pharma companies, healthcare IT, Hospitals, clinics, equipment manufacturer etc.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases