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Urgent Hiring in top MNC's for customer service executive

Company Name Confidential

Keywords / Skills : Customer Service, Product Knowledge, Quality Focus, Market Knowledge, Documentation Skills, Listening Skills, Phone Skills, Resolving Conflict, Multitask, Patience, Negotiation, Positive Attitude, Attention to Detail, People Oriented, Analysis, Problem Solving

0 - 1 years
Posted: 2019-09-24

Job Description
- Open and maintain customer accounts by recording account information

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

- Maintain financial accounts by processing customer adjustments

- Recommend potential products or services to management by collecting customer information and analyzing customer needs

- Prepare product or service reports by collecting and analyzing customer information

- Contribute to team effort by accomplishing related results as needed

- Manage large amounts of incoming calls

- Generate sales leads

- Identify and assess customers' needs to achieve satisfaction

- Build sustainable relationships of trust through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet personal/team sales targets and call handling quotas

- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Go the extra mile to engage customers

- Resolve customer complaints via phone, email, mail or social media

- Use telephones to reach out to customers and verify account information

- Greet customers warmly and ascertain problem or reason for calling

- Cancel or upgrade accounts

- Assist with placement of orders, refunds, or exchanges

- Advise on company information

- Take payment information and other pertinent information such as addresses and phone numbers

- Place or cancel orders

- Answer questions about warranties or terms of sale

- Act as the company gatekeeper

- Suggest solutions when a product malfunctions

- Handle product recalls

- Attempt to persuade customer to reconsider cancellation

- Inform customer of deals and promotions

- Sell products and services

- Utilize computer technology to handle high call volumes

- Work with customer service manager to ensure proper customer service is being delivered

- Close out or open call records

- Compile reports on overall customer satisfaction

- Read from scripts

- Handle changes in policies or renewals

- Resolve customer complaints via phone, email, mail or social media

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