Welcome To 1 Step Solution We are an organized firm which provides consultation, placement & I.T solutions to the candidates according to their Dream, Talent, Skills & expertise and to the clients according to their I.T needs.We always focus on to place the deserving candidate in the deserving companies, i.e. right job at the right place at the right company for the candidates & right talented candidates to be placed at the right company. Our motto is to make India free of unemployment. So we focus on to bring the best from every candidate by placing them in their right, dream place so that they can grow more and can fulfill their desire & can make India a better place to live in where people will grow in all aspect of their life which mainly covers prosperity, mental, emotional & spiritual level. These motto can only be fulfilled if people have good job. These satisfaction of having good job to run their livelihood, will provide them mental peace, healthy relationships, raise prosperity level & will also help them to grow spiritually.
We also provide I.T solutions to our clients as required by them in the best and affordable price range. We have a best in class developers team in associated with us which gives a best deliver with a less time.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases