Shift : Rotational Shift Work Location : Bangalore/ Hyderabad/ Kolkata
Qualification: UG/Graduate/ Post Graduate Salary: upto 3LPA Medical Insurance benefits & Accidental Insurance coverage.
Work and Shift details: 6 Days working. Rotational shift
Opportunity to move laterally within the organisation, through IJP for various other roles and business units which exist. Skills Required: 1.Good Communication skills 2.Take calls Over Phone which involves working in different time zones Flexible to work in shifts. Excellent English - both verbal and written communication skills Kannada + Hindi mandatory
Contact Person: swetha Contact No. : 9663587746
Thanks & Regards swetha|HR banglore Desired Candidate Profile Please refer to the Job description above
Customer Support,Customer Service,Technical Support,Customer Support Executive,Customer Care Executive,Customer Care,CSR,CSR,CSE,CSA,TSR,CSO,Cco,Customer support officer,International Call Center,International BPO,Voice Process,BPO,BPO Call Centre
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases