Dear Candidate, Immediate openings for Domestic BPO, Voice /Semi Voice @ Bangalore Experience: 0 - 2 years Key Skills: Customer Service, Customer Care, Customer Support, Customer Service Executive, Customer care executive, Domestic BPO, Voice, Executive Industry: ITES/BPO Functional Area: Customer Service/ Call Centre/ BPO Job Description We are hiring Fresherâs for Domestic BPO / Customer Care Executive for Voice at Bangalore. Job Profile: The candidate is required to attend to the customer calls and provide them the required The candidate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer. Skills Required: Candidate should have good client servicing skills. Looking Candidate with excellent communication skills. Candidate with good customer service skills would be preferred. Both fresherâs as well as experienced candidates can apply Educational requirements: Any Graduates / Under Graduates / B Tech Salary for fresher/experience: CTC â" upto 23K Selected candidates should be flexible travelling on their own. Shifts: Day Shifts Domestic BPO: 6 Working Days Rotational Week off. Job Location: Bangalore Key Skill(s) only Non Voice Process Candidate interested can revert back with below details required:- Total Experience - Relevant Experience - Current CTC - Expected CTC - Notice Period - Note: Day Shifts only â" NO Cabs will be provided
Thanks and Regards, Bhagya | HR
DixiTech HR Global Solutions Pvt Ltd. 39 & 40 2nd floor HMT Main Raod Behind Ramaiah College ,Gokula 1st Stage Bangalore 560054 ( Ramaiah College Bus stop) O: 080-43729440| Hand Phone: 9606978407
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases