Job Responsibilities The incumbent will be responsible for :
Act as a bridge between Client and Development/Implementation teams.
Manages and maintain server and client configurations.
Problem Identification and Resolution.
Investigate the issues reported by users and provide the solution for L1 issues.
Investigate issues reported by users and coordinate with L2 & L3 teams for resolution.
Preventive Monitoring & Maintenance
User acceptance testing and user Hand Holdings.
Desired Profile The incumbent must be B.tech(Ece/EE) Bca(It) Bsc(it) (with 60% throughout academic standard) from a reputed institute, with 1-4 years of relevant industry experience.
The candidate should have good interpersonal and communication skills.
Good knowledge of OS and Application/Web Server is must
Good knowledge of MSSQL or Oracle database (concepts, query writing skills), OS and application server (Jboss, weblogic or Websphere).
Should have: Leadership abilities, self-driven, critical thinking, analytical abilities, flexibility, adaptability to work schedules, effective verbal & written communication, presentation & report generation skills, time management, self-confidence, open to changes & challenges, eye for detail, perseverance, discreetness & diplomacy, analytical thinking, sound independent decision making and team work.