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Urgent Hiring for Technical Support engineer

Keywords / Skills : Application Support, Production Support, Support engineer, BFSI, BFSI Domain, Software Support

1 - 4 years
Posted: 2019-03-16

IT/ Computers - Software
Technical Support Engineer
3.00 - 5.00 lacs
Posted On
16th Mar 2019
Job Description
Job Responsibilities The incumbent will be responsible for :

 Act as a bridge between Client and Development/Implementation teams.

 Manages and maintain server and client configurations.

 Problem Identification and Resolution.

 Investigate the issues reported by users and provide the solution for L1 issues.

 Investigate issues reported by users and coordinate with L2 & L3 teams for resolution.

 Preventive Monitoring & Maintenance

 User acceptance testing and user Hand Holdings.

Desired Profile  The incumbent must be Bca(It) Bsc(it) (with 60% throughout academic standard) from a reputed institute, with 1-4 years of relevant industry experience.

 The candidate should have good interpersonal and communication skills.

 Good knowledge of OS and Application/Web Server is must

 Good knowledge of MSSQL or Oracle database (concepts, query writing skills), OS and application server (Jboss, weblogic or Websphere).

 Should have: Leadership abilities, self-driven, critical thinking, analytical abilities, flexibility, adaptability to work schedules, effective verbal & written communication, presentation & report generation skills, time management, self-confidence, open to changes & challenges, eye for detail, perseverance, discreetness & diplomacy, analytical thinking, sound independent decision making and team work.

About Company

Newgen Software Technologies Ltd., is a global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM) solutions with a footprint in over 60 countries with large, mission-critical solutions deployed at Banks, Governments, BPO’s & IT Companies, Insurance firms and Healthcare Organizations.

We possess multi-vertical industry expertise and have built applications on our platform for 17 different verticals. Our customer base includes some of the global Fortune 500 companies.
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