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Urgent Hiring for Team Manager - Jaipur & Chandigarh

Keywords / Skills : Customer Service, International BPO, Inbound, Production Operations, SLA Management, Team Management, People Management Skills, TAT, Calling, Contact Center

4 - 8 years
Posted: 2018-06-04

Customer Service/ Call Centre/ BPO
Team Leader
Customer Service Executive (Voice)
400000 - 850000 AED
Posted On
4th Jun 2018
Job Ref code
Job Description
Hello, Greetings from 2COMS Consulting! We are hiring for one of our international clients for the location of Jaipur and Chandigarh. Please go through the job description below and if suiting your profile kindly share your CV @ [HIDDEN TEXT] OR Call @ 9073074659 Responsibilities 1) Should have 2+ years People Management skills. 2) Should have International BPO experience. 3) Should have SLA Management skills. 4) Should be able to work under given TAT. 5) Should be from a Customer Service background. 6) Should be abel to evaluate all work processes using Kaizen, Lean and other improvement methods. Education Qualification & Skills 1) Bachelors degree in any discipline. 2) 5 - 8 years of overall experience and 6-8 years of managerial exposure. 3) Demonstrates ability to influence, lead and present ideas via clear written and oral communication. Demonstrates emotional maturity and grace under challenging environment all communications. 4) Builds positive productive relationships with many internal customers and partners around the world. Overcomes time zone and geographic distance to drive cross functional initiatives and ensure compliance with business policies. Deals with the complexity of multiple lines of business and regions. Acts as the thought leader and strategist for Customer Services email and chat capabilities. Develops and drives strategies and programs which improve the market position of the Company. 5) Strong commitment to leadership, employee development, an understanding of Lean and Six Sigma, and a keen interest in and familiarity with technical systems, in addition to an extraordinary level of dedication, motivation, and intelligence. 6) Demonstrated ability managing and developing large high performance teams of associates/managers is required. Demonstrated familiarity with general principles of workflow in an inbound call/email center, and current technologies to help handle that workflow. Possess extraordinary analytical capabilities. 7) Possess specialized skill set in running large scale production operations, preferably in a contact center environment. A deep knowledge in continuous improvement methods such as Kaizen, Lean and other improvement methods is required. 8) 5 years or more management experience in a fast paced, rapidly changing operations environment. 9) Strong oral and written communication skills, as well as a strong technical and analytical aptitude are required. A bachelor's degree, or higher, in operations, or a related field, is required.

About Company

2Coms Consulting Pvt Ltd. We are one of the leading recruitment partners.

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