Job Responsibilities Deliver Operational Excellence projects (as an individual contributor or as part of a team) that align with the OpEx standards and deliver optimal benefits that are articulated in the business case Proactively identify OpEx opportunities and appropriate OpEx solutions Ensure the OpEx methodology, tools, technologies and thinking are embedded into the operation and applied accurately and consistently Contribute learnings back to the core to continually enrich the OpEx intellectual capital in the organisation Operations Management/Operational Effectiveness Champion OpEx in the business units and work with teams to deliver continuous improvement opportunities Participate in Organisation wide learning initiatives and knowledge management development opportunities to enhance the sustainability capability of the organisation Collaborate with other Divisions and operational hubs (often across different geographies) to maximise benefit realization. Required Qualifications, Skills, Knowledge, Experience Qualifications: Bachelors degree from institute of repute Additional Certification in Operations Improvement methodologies like Lean and Six Sigma will be preferred Knowledge/Experience: Experience of working on project team for large and complex projects and track record of high quality delivery Knowledge of process automation / digitisation techniques and technologies Experience and knowledge of working in a global services organisation
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases