He or she should be very patient and motivated towards the work.
He or she should be very clear about the concepts of the business and have very clear understanding of technical skills.
He or she should possess the knowledge regarding the current market setting and trends.
The person has to monitor the random calls daily for the reduction of number of mistakes or errors and for better performance as well.
He or she has to carry out many professional services, like legal services, business research, management consulting and financial analysis.
He or she needs to handle all the complex customer queries, complaints, issues and questions calmly.
It will be the responsibility to improve the quality, escalating sales, efficiency, and high speed.
It will be needed to inspire and motivate the staff by providing the bonus, rewarding schemes, etc…
He or she has the responsibility to maintain the coordination with supervisors, team leaders, people in charge, and other individuals to collect information.
He or she has to oversee the performances of the employees perfectly so has to make an examination of the performance statistically.
The duty includes managing the daily tasks and work of the KPO perfectly.