Job role - as a customer care executive,where you have to take customer call and guide them... Its totally Inbound Voice process It has 5 days working and 2 days week off Company provide you One side pick and drop facility..
kills Required: 1.Good Communication skills
2.Take calls Over Phone which involves working in different time zones
3.Take calls from Global clients and initiate the right response to them, positively and professionally.
4.Flexible to work in shifts.
5.Excellent English - both verbal and written communication skills
6.Knowledge of customer service principles and practices
7.Good technical knowledge
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call or whats app me 87773548383 you can send your cv at [HIDDEN TEXT] Desired Candidate Profile Please refer to the Job description above
2Coms Consulting Pvt Ltd. 2COMS is a Human Supply Chain company. With over 2500+ employees and a Pan India Presence, we offer a suite of services covering Talent Management, Talent Acquisition and Talent Creation Solutions, connecting more than 4000 professionals with over 70 clients every day. Over the last 20 years, we have remained dedicated to developing our people, strengthening our capabilities, and building trusting relationships with our clients and partners....
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases