MAXVALUE Credits & Investments Ltd. is an innovative venture providing high quality financial services to the common man. The team behind this venture draws from various walks of life having longstanding experience and expertise in different areas of financial services. Our products are designed to keep a long and enriching relationship with our valued customers. Our vision is to become one of the best providers of superior financial services to common man and to build their trust and confidence in the most professional manner.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases