Customer Support Executive,Customer service executive,Customercare executive,Customer support representative,Customer service representative,CSE,BPO,Voice Process,Call Center,International Call Center,Domestic,Inbound,Fresher,Outbound,International
Customer Care,Customer Support,Customer Support Executive,Customer Service,Customer Care Executive,Call Centre,Call Center Executive,Domestic BPO,BPO Fresher,Voice Process Executive,BPO Call Centre,Call Center Representative,International Call Center
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases