Headquartered in Mumbai, India, this company is rapidly expanding Information Technology company with a global footprint.
Established as a Technology Services firm , we have grown to become a partner to our clients in business critical functions for Database Management and Software Development. Today, we work with global software principles like Oracle and Microsoft, to deliver superlative services with a focus on emerging organizations worldwide We are committed to help you make the most from Information Technology and your technology assets. Whether it is Oracle Database Management, MS SQL Database Management or a Development Project, our processes and people are all geared towards making engagements smooth and effective. From emerging corporations to global giants, we strive to walk the extra mile for all our clients.
Whether it is helping your organisation in a flexible business-focused development or leveraging your in-house database resources to the fullest with our Database Management Services, our simple work policies streamline every engagement.
To be the most reliable IT services partner who will help companies to leverage their IT systems either through peak performance of their existing IT systems or by creating innovative new software solutions.
Thrill our customers with superior customer service, products and innovative processes.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases