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Urgent Hiring for Customer Service Voice Process in Navi Mumbai

Keywords / Skills : customer service, voice process, team leading, Assistant Manager, CSAT, Attrition, Shrinkage, Appraisal, Rostering

Posted: 2018-11-27

Industry
Recruitment/Staffing/RPO
Function
Customer Service/ Call Centre/ BPO
Role
Team Leader
Posted On
27th Nov 2018
Job Ref code
231118001577
Job Description
Hi All

we have an urgent hiring for Team Lead and Assistant Manager in Voice process for Customer Service role

Job Description
  • Roaster Planning and management
  • Delivery Management
  • Performance Management
  • Stakeholder Management
  • People Management
Skills:
*Should have experience in Calculating Shrinkage/Attrition/AHT
* Should be a Graduate in any discipline
*Candidates should be from BPO background preferably Voice process
*3 to 4 years experience into team handling with at least 2 year as AM, 1 year as Team Lead
*Hands on with MS Office tools i.e. Excel, PowerPoint & Word.

Hiring for experienced Team Leader- Contact Center for Voice

Hiring for an Inbound/Outbound Team Leaders.
  • Creating an inspiring team environment with an open communication culture.
  • Setting clear team goals.
  • Delegating tasks and set deadlines for your internal team
  • Responsible for supervising, managing and motivating team members on a daily basis.
  • Contact point for all team members,
  • Ensure smooth team operations and effective collaboration.
  • Oversee day-to-day operation.
  • Monitor team performance and report on metrics.
  • Motivate team members.
  • Discover training needs and provide coaching
  • Listen to team members
  • feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Suggest and organize team building activities.


Please hare cv if available for F2f on weekdays only Desired Candidate Profile
Please refer to the Job description above

About Company

ANRI SOLUTIONS HR SERVICES PVT LTD a leading BPS
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