Keywords / Skills : BPO Executive, Bpo Operations, Call Center, Voice Process, International Call Center, Domestic voice processs, InboundBPO Fresher, BPO, BPO Call Centre, Customer Care Executive, Call Center Executive, International BPO
Established in 1987, Sellcraft Softech Pvt. Ltd. is today one of the fastest growing Information Technology Services & Solutions firms in India and the US. Sellcraft implements business and technology strategies and provides IT solutions for Global corporations to stay ahead in today�s dynamic environment. With our clients, we create lasting relationships by providing services that consistently deliver value. This value is created by using a multi-faceted approach - apply business domain expertise in specific industry segments, utilize a highly-skilled technology workforce, leverage a proven global delivery model (onsite/offsite/offshore), implement CMM-level quality processes & methodologies and be extremely cost-effective.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases